Privacy & Security Policy
Last Updated: July 5, 2026
By accessing and using our Site, you acknowledge and agree to the terms outlined in this Privacy Policy and our Terms of Use.
1. Key Definitions
- Site: Refers to the website located at https://www.rhinorcm.com.
- Users: Refers to any individual who visits, browses, or utilizes the services provided on our Site.
- Personal Information: Information that identifies a specific user, including but not limited to names, email addresses, physical addresses, phone numbers, or Social Security numbers.
2. SMS Consent and Mobile Data Confidentiality
Your mobile information is strictly confidential. Rhino RCM will not share, sell, or lease mobile numbers or opt-in data with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are strictly excluded from all information-sharing categories.
3. Children’s Privacy
Our services are intended strictly for professional use. Rhino RCM does not knowingly collect data from or allow children under the age of 13 to use our Site or services. Our Terms of Service make no provisions for use by children.
4. Collection and Use of Personal Information
We collect personal information when you sign up for our services (including both paid and trial versions). This may include your name, phone number, email address, and your company’s financial or demographic information.
Additionally, our servers automatically receive and record information from your browser, including your IP address and the specific services you request.
We use this information for the following professional purposes:
- Providing medical billing and revenue cycle management (RCM) services
- Provisioning products and requested services
- User identification and authentication
- Contacting you for research or operational purposes
- Improving our website and service offerings
- Anonymous business reporting
Communications & Newsletters
- Service Announcements: Rhino RCM sends essential, service-related updates (e.g., scheduled maintenance or temporary service interruptions) via email. These are non-promotional, but you may deactivate your account if you wish to stop receiving them.
- Newsletters: If you subscribe to our newsletter, we use your name and email address to send updates. You can opt out at any time by clicking the “unsubscribe” link included in every newsletter email.
5. IP Addresses and Tracking Technologies
IP Addresses
Your browser automatically reports your IP address whenever you view our Site. Rhino RCM uses IP addresses to:
- Diagnose and resolve technical or server issues reported by our users or IT engineers.
- Estimate geographic metrics to understand where our website traffic originates.
Cookies and Tracking Technologies
Rhino RCM uses both session ID cookies (which expire when you close your browser) and persistent cookies (which remain on your hard drive for an extended period).
- Session cookies make it easier for you to navigate our Site.
- Persistent cookies may be used to securely store your password so you do not have to re-enter it multiple times.
- Third-Party Tracking: We utilize third-party tracking services that deploy cookies and other tracking technologies to analyze non-personally identifiable information. If you choose to reject cookies, you may still use our Site, though your ability to use certain features (like surveys or specific consents) may be limited.
Local Storage and Behavioral Re-Targeting
- Local Storage: We use Local Storage (such as HTML5) to store content information and preferences to provide enhanced website features.
- Behavioral Targeting: We partner with third-party ad networks to manage our advertising on other websites. These partners may use cookies and web beacons to gather non-personal information about your activities on our Site to serve you targeted advertisements based on your interests.
6. Information Sharing, Disclosure, and Legal Compliance
Rhino RCM does not sell, rent, or share your Personal Information or Protected Health Information (PHI) with non-affiliated companies, except to deliver the services you have specifically requested, or under the following circumstances:
- Legal & Regulatory Compliance: We may disclose information to comply with subpoenas, court orders, legislative guidelines, or legal processes, or when a user’s actions violate the Rhino RCM Terms of Use.
- Fraud & Safety: We may share information to investigate, prevent, or take action regarding suspected fraud, illegal activities, potential threats to physical safety, or violations of our terms.
- Business Transfers: If Rhino RCM merges with or is acquired by another company, we will notify you via a prominent notice on our website or via email before your information is transferred and becomes subject to a different privacy policy.
7. Data Access, Rectification, and Retention
You retain the right to update, correct, or delete your Personal Information. If your details change, or if you no longer wish to utilize our services, you may contact us via email to request modifications or deletion. We will respond to your request within a reasonable timeframe.
We retain your data only for as long as your account is active or as needed to provide you with services, comply with our legal obligations, resolve disputes, and enforce our agreements.
8. Data Security
We adhere to federally mandated laws and generally accepted industry standards to safeguard your Personal Information and PHI during transmission and storage. However, please be aware that no method of electronic storage or transmission over the internet is secure. While we strive to protect your data, we cannot guarantee absolute security.
For inquiries regarding our security protocols, please contact us at info@rhinorcm.com.
9. Testimonials, Blogs, and Referrals
Customer Testimonials
Public Blogs and Forums
Any information you submit in a comment section or blog forum on this Site can be read, collected, or used by other users, and could potentially be used to send you unsolicited messages. Rhino RCM is not responsible for the personal information you choose to submit in these public forums. If we are unable to remove your information from a public forum, we will notify you and explain why.
Third-Party Links
Our Site contains links to external, third-party websites. Rhino RCM does not control and is not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policy of any third-party website you visit.
Referrals
10. HIPAA Compliance: De-identified Data and Aggregation
For customers covered under the Health Insurance Portability and Accountability Act (HIPAA), Rhino RCM may use Protected Health Information (PHI) to create de-identified data in strict accordance with 45 CFR 164.514(a)-(c).
Rhino RCM retains all ownership rights over de-identified data derived from PHI. We may utilize this de-identified and aggregated information for software enhancements, technical support, analytics, and other internal business purposes during and after the term of our agreement. We guarantee that all data handling aligns fully with HIPAA Privacy Standards, including limited data set regulations.
11. Changes to this Privacy Policy
Rhino RCM reserves the right to update or modify this Privacy Policy at any time. We encourage users to review this page periodically to stay informed about how we protect their information.
Contact Us
If you have any questions, suggestions, or concerns regarding this Privacy Policy or our data handling practices, please contact us at:
Email: info@rhinorcm.com
Website: https://www.rhinorcm.com